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Our support team is ready to help with any technical issue, billing question or integration challenge. Select your plan to see your SLA.
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Quick answers before opening a ticket.
Go to the login page and click Forgot Password. Enter your email and you'll receive a reset link within 2 minutes. Check your spam folder if it doesn't arrive.
Your API key is available in your dashboard under Settings → API Access. You need a Pro or Business plan to generate an API key. Keep your key private — never share it publicly.
Go to your dashboard → Settings → Plan & Billing and click Upgrade. The upgrade takes effect immediately and you're charged the prorated difference for the remainder of your billing period.
If you believe a scan result is incorrect, click Report Incorrect Result on the scan page. Our team reviews all disputes within 24 hours. You can also submit a ticket above with the URL and details of what you believe is wrong.
We offer a 14-day money-back guarantee on all paid plans. Open a ticket above, select Billing & Payments as the category and request your refund. Refunds are processed within 5 business days.
Absolutely. The Business plan is designed for companies — unlimited API, white-label, multi-user access, webhooks and a dedicated account manager. Contact us at [email protected] for a custom quote.
Open a ticket and our team will get back to you within your plan's SLA.
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